General terms and conditions
Version: 2.3 Date: March 01, 2023
Article 1: Definitions
1.1 ‘Subscription’: the agreement regarding the use of the Platform that is concluded between the Home Seeker and RentSlam when the Home Seeker has created an account on www.rentslam.com and has activated it by means of payment, as further described in these terms of use and on the Website;
1.2 ‘Subscription Fee’: the amount payable to activate an account, as determined by RentSlam from time to time. Changes to the Subscription Fee will not affect ongoing Subscriptions;
1.3 ‘Account’: the free registration with RentSlam with which a Home Seeker receives examples but does not actively receive emails with links to recently posted rental properties;
1.4 ‘Landlord’: natural person or legal entity that offers a property for rent using the RentSlam platform https://rentslam.com and/or via the RentSlam email service. This Landlord registration form provides the landlord with the opportunity to also receive responses and viewing requests from home seekers with a subscription;
1.5 ‘https://rentslam.com‘: Website of the private company with limited liability RentSlam BV, established in Amsterdam (Chamber of Commerce number 62664468; VAT number NL854908638B01);
1.6 ‘Material’: information provided by or on behalf of landlords about a residential property offered for rent;
1.7 ‘Abuse’: sending email that (ultimately) violates the rights or privacy of others, such as sending unsolicited commercial information and spam, making offensive or insulting statements, infringing intellectual property rights or publishing or reproducing Material without permission;
1.8 ‘Written’: this also includes by e-mail and – in the case of communication by the Home Seeker – via the contact form on the Website;
1.9 ‘Website’: the website https://rentslam.com;
1.10 ‘Home Seeker’: any natural person or legal entity who registers on the Website with the purpose of finding a home. The Home Seeker is also referred to in these terms and conditions as ‘you’;
Article 2: Applicability
2.1 These terms of use apply to your account as a home seeker or as a landlord if you wish to use the RentSlam platform.
Article 3: Function of the platform and rentslam
3.1 RentSlam offers a platform on the Website where Landlords can offer rental properties through advertisements (via email) and where Home Seekers (i) can be informed about available rental properties (ii) and can create a profile of the property they are looking for (iii) and can be informed by email about properties offered on third-party websites;
3.2 RentSlam has a purely ‘notice board function’ and has no further involvement in the conclusion or otherwise of agreements between Home Seekers and Landlords;
3.3 You understand and accept that taking out a Subscription does not necessarily mean that you will actually find accommodation;
3.4 RentSlam is not responsible for the content of the information about homes that is sent via email and cannot guarantee that the living space is actually available or that the information in the advertisement is correct and complete. If at any time you come across an advertisement that you know or suspect is not up-to-date, correct and/or complete, we request that you report this as soon as possible via support@rentslam.com. We will then contact the relevant Landlord as soon as possible to investigate this further.
Article 4: Establishment of the subscription
4.1 The Subscription between you and RentSlam is established after you have registered via the Website, paid the subscription fee and RentSlam has confirmed this registration by e-mail.
4.2 Mandate Acceptance: By paying the subscription fee you accept this mandate and authorize RentSlam BV and Stripe (our payment service provider) to send instructions to your bank to debit your account in accordance with those instructions. You are entitled to a return from your bank according to the General Terms and Conditions that apply to your bank. A return must be made within 8 weeks of the debit.
Article 5: Costs
5.1 As a home seeker, there are several subscriptions available. At the moment, the price for a 1-month subscription is €29.95, 2-month €39.95 and 3-month €49.95. After the initial period as described above, the subscription will be automatically extended, each time with the same period as initially chosen. The automatic extension ends automatically when you unsubscribe from the service or when you turn off the automatic extension in your account;
5.2 Landlord – You can use RentSlam for free to offer your home to the home seekers on RentSlam. RentSlam does not mediate in this, but only provides the platform through which communication can be established between landlord and home seeker. Other services, such as viewings, do not apply;
Article 6: Right of withdrawal
6.1 If you are a home seeker with a paid subscription and are not satisfied with the way our platform has performed for you, you can get the paid subscription fee back. To do this, send us an email to support@rentslam.com within 14 days after the start of your subscription, stating the reason;
Article 7: Cancellation
7.1 You can cancel your subscription at any time. RentSlam will announce in good time before the end of a period that the current period will end soon and, for convenience, add a link to the page where the subscription can be terminated, so you do not run any risk if you “forget” to cancel the subscription when you no longer need the platform;
7.2 You can cancel your subscription online via your account by going to ‘My RentSlam’ and canceling your account there by pressing the “unsubscribe” button.
Article 8: Payments
8.1 For Home Seekers, the Subscription Fee is paid by means of payment via iDeal, Credit Card, Google Pay, Apple Pay or Sepa direct debit;
8.2 For Landlords – Use is free;
Article 9: Legislation and regulations
9.1 When using the Website and entering into any agreements that may result from it, the Home Seeker and the Provider must comply with all applicable laws and regulations. Without prejudice to the foregoing, they declare that they are familiar with the relevant local laws and/or regulations, such as those relating to housing and room mediation agencies.
Article 10: Abuse
10.1 In the event of Abuse by a Home Seeker, RentSlam may terminate the Home Seeker’s Subscription with immediate effect by informing the Home Seeker of this by e-mail;
10.2 RentSlam is entitled, without further notice of default, to charge the Home Seeker an immediately due fine of € 1,000.00 (in words: one thousand euros) per act of misuse, whereby the misuse of (personal) data, photo or other Material is jointly considered as one act, without prejudice to RentSlam’s right to take further legal action against the Home Seeker and to claim compensation for damages incurred as a result of misuse by the Home Seeker.
Article 11: Prohibition on Commercial Use
11.1 The Service is offered for use by private individuals only. Companies, organizations, institutions or any other legal entities, hereinafter referred to as “Business Users”, are not permitted to use the Service for any business, commercial or professional purposes without prior written permission from the Service Provider.
11.2 Business Users must contact the Service Provider prior to any use to enter into a separate agreement governing the business use of the Service. The terms of such agreement, including but not limited to fees, usage rights, and duration, will be mutually agreed upon between the Service Provider and the Business User.
11.3 In the event of unauthorized use of the Service by a Business User without the required prior written consent, a fine will be imposed on the Business User concerned. The fine will amount to €4,500 (four thousand five hundred euros) for each month that the unauthorized use continues, without prejudice to the Service Provider’s right to take further legal action and claim full compensation for losses suffered and costs incurred.
11.4 By using the Service, users acknowledge that they have read these terms and conditions and explicitly agree to them.
Article 12: Liability
12.1 If a home seeker suffers damage – for whatever reason – as a result of using the RentSlam website and/or the Subscription, RentSlam can under no circumstances be held liable for the damage suffered by the Home Seeker;
12.2 If and to the extent that a judicial authority nevertheless rules that RentSlam is liable for any damage suffered by the Home Seeker and that RentSlam is obliged to compensate the damage in whole or in part, RentSlam’s total liability towards the Home Seeker (including an obligation to repay the Subscription Fee) will never exceed the Subscription Fee received from that Home Seeker;
Article 13: Privacy Policy
Click here for our privacy policy.
Article 14: requests/consent
14.1 If, after concluding the Subscription, you require a deviation from and/or addition to any provision of these terms and conditions or other terms and conditions, you can submit a request to us in writing;
14.2 If and to the extent that any provision of these Terms of Use requires RentSlam’s consent, it shall only be deemed to have been granted if it has been provided in writing;
14.3 A permission given by RentSlam is one-time and does not apply to other or subsequent cases. RentSlam is entitled to attach conditions to its permission.
Article 15: interim termination, default
15.1 Without prejudice to RentSlam’s other rights under these Terms of Use and the law (including the right to performance and any rights to terminate the Subscription), RentSlam shall be entitled to terminate your Subscription with immediate effect without further notice of default by giving you written notice if you:
(a) fail to pay the amounts owed by you when due;
(b) fail to comply with any other provision of these Terms of Use;
(c) fail to comply with any condition attached to a permission granted by RentSlam;
(d) have filed for a moratorium and/or requested admission to the Natural Persons Debt Restructuring Act;
(e) lose the free disposal of your assets or part thereof;
(f) are declared bankrupt;
(g) offer a settlement outside bankruptcy or if your assets are seized;
(h) die; or
(i) if the Home Seeker is not a natural person, it loses its legal personality, is dissolved or is actually liquidated.
Article 16: Combating illegal rental
16.1 In order to protect home seekers from illegal offers of rental properties, landlords are prohibited from offering advertisements with the following content:
16.2 Living, not registering. It is prohibited to offer living space without the resident being able or permitted to register at this address with the municipality. And/or:
16.3 Not living, but registering. It is prohibited to offer a residential address where it is not intended to be lived in, but the tenant may register at this address with the municipality.
16.4 The landlord declares that the property is a private sector property.
16.5 If a mortgage has been taken out on the property, the landlord declares that the mortgage provider has given permission to rent out the property.
16.6 These requirements arise from the Personal Records Database Act (BRP), which can be found at https://wetten.overheid.nl/BWBR0033715/2014-01-06 . If we determine that an advertisement concerns the illegal offer of a residential space, we will summon the landlord in question to remove the advertisement immediately. In the event of such an infringement, we will always pass on the advertisement and the contact details of the landlord to the competent ministry.
Article 17: Applicable law and competent court
17.1 The Subscription and all of the above articles are governed by Dutch law.